Help

The Company
Terms and Conditions
Contacting Us
Children Policy
Privacy Policy
Copyright
The Tomblets^® Ordering Process
Photograph Copyright Statement
Payments & Security Information

The Company

Tomblets^® is a trading name of Collins Clayton & Co, based in Campbeltown, Argyll.

Terms and Conditions

By downloading any materials from this site, you agree to our Terms & Conditions. If you do not agree to them, do not use the site or download any materials from it.

Conditions Of Web site Use

This Web site is presented by Tomblets from within the United Kingdom and the company makes no representation that materials in the Web site are appropriate or available for use in locations outside the United Kingdom. Neither the Web site, nor any underlying information or technology, or goods available through the website may be downloaded or otherwise exported or reexported into, or to a national or resident of, any country which appear in the United Kingdom Export Control Lists. By downloading or using any element of the Web site, you are agreeing to the foregoing and you are certifying that you are not located in, under the control of, or a national or resident of any such country or on any such list. In addition, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the Web site.

Contacting Us

Tomblets
Oatfield House,
Campbeltown,
Argyll
PA28 6PH
Scotland.
Email contacttomblets.com
Telephone +44 (0)1586 551818
Fax +44 (0) 1586 551855

Children Policy

Tomblets do not accept orders from children under 16 without parental consent.

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Privacy Policy

Tomblets will only use the information gathered about you lawfully, in accordance with the Data Protection Act.

The mailing list operates by "opt-in" only, and you can unsubscribe at any time. We will not make your email address available to ANY third-party.

Information Collected

We collect information from you via orders, enquiries and entry to the mailing list. We also collect information about your visit to the site. This latter information shows browsing patterns only and does not reveal identity.

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. Worldpay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review our own proprietary code.

Use of Personal Information

We use personal information gathered through Tomblets.com website for the purpose of processing orders and providing you with information about our products. If you do not wish to receive information about our products please contact us in writing.

Use of Cookies

In order to maintain a shopping cart a small piece of information called a 'cookie' is stored on your machine for the duration of your use of the site. This cookie is called a 'session' cookie. It contains no personal information and is destroyed when your web browser closes. If you choose not to accept cookies, the site will track your session without cookies and without storing any information on your machine.

Disclosures

We will not make your details available to any 3rd parties. We do not share or sell information to any 3rd parties. However, we may occasionally send you offers which you may be interested in. If you do not wish us to do so, please contact us in writing.

If you have any queries regarding our Privacy Policy please contact us.

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Copyright

All right, title, and interest in and to this Web site and the design, text and graphics therein are owned by Collins Clayton & Co. The Web site is protected by United Kingdom copyright law.

"Tomblet" is a registered trademark of Collins Clayton & Co.

All other brands and names are the property of their respective owners.

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The Tomblets™ Ordering Process

Stage One

This is where you enter all your own details.

N.B. These details are not put into our records until you confirm your order. You are not committing yourself to anything at this stage.

Stage Two

Choose your photograph style and type face.

This is where you enter what style of photograph and typeface you would like.

Choose your inscription or inscriptions.

This is where you enter what inscription or inscriptions you would like, both on the front and on the back of your Tomblet.

Choose if you want to purchase any repeat Tomblets.

If you wish to buy more than one Tomblet, say for family or for close friends, this is where you specify how many you would like.

If you are buying more than one Tomblet, you will also be given the opportunity, on an additional page which will appear automatically after this page, to add or repeat an inscription on the backs of your additional Tomblet(s).

N.B. Again, none of these details are put into our records until you confirm your order. So you are still not committing yourself to anything at this stage.

Stage Three

Choose where you want your Tomblet(s) sent.

This is where you say where you want your Tomblet(s) to be sent. To your home (the billing address), or to another address or, in the case of more than one Tomblet, addresses.

N.B. Again these details are not put into our records until you confirm your order. So you are still not committing yourself to anything at this stage.

Stage Four

Confirm all your order details.

This is where you are given the opportunity to check all of the details of your order.

If there is anything you want to change, simply click on the "change order" button and go through the stages again, making whatever changes you wish.

If everything is correct, please read the Photograph Copyright Statement (a copy of this is set out below) and, having made sure that you are able to comply click on the "agree" button. Click the ‘confirm’ button to confirm your order.

N.B. This is the point at which you are able to finally confirm your order and commit yourself to purchasing a Tomblet. Even so, you still have the cooling off period of 7 working days during which you may cancel your order without giving any reason. A full refund will be given if you have paid any money.

Stage Five

How do you want to pay for your Tomblet.

There are a number of ways to pay for your Tomblet. You can pay online, or send a cheque or phone us with your credit card details.

If you choose to pay online, you will be forwarded to a secure page at WorldPay and asked for your credit card details.

After which you will be forwarded to the photograph instructions page to...

Upload or send your chosen photograph.

Sending a photograph from your computer is an easy matter of selecting which photograph you want to use... and then clicking on the ‘send’ button.

If you are ordering by post or if you don’t have a digital version of your picture, simply send us the print or negative (with a print out of your order - which can also be printed at any time later, simply by logging on to the Tomblet web site again and clicking on the ‘Show my orders’ button). We will scan it here and then return it safely to you when we send you your Tomblet.

Your Tomblet will be sent to you within 28 days of our receiving your photograph and payment.

Photograph Copyright Statement

In submitting this order you are confirming your consent to the use of the image you have provided, or other necessary image, for the process of engraving it into stone and you also confirm that you either (i) have the consent of the person that owns the copyright in the image or (ii) are capable of giving that consent yourself.

N.B. If the photograph you intend using was taken by a professional photographer, the photographer may well still own the copyright, even though the photograph has long since been paid for. A telephone call is all that is usually required to get their permission to use it.

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Payments & Security Information

Right to Cancel (Refund Policy)

You have the right to cancel an order at any time during a cooling off period of 7 working days from the day when you place your order. You do not need to give us a reason for cancelling the order. To cancel an order, inform us as soon as possible that you are exercising your right to cancel. Your money will be refunded to you within 30 days of receiving notice to cancel.

As Tomblets are specially customised to your order, we regret that we are unable to accept cancellations after the cooling off period. This does not affect your statutory rights.

Shipping

All of our products are sent exclusively by Royal Mail.

For shipping purposes:

UK all United Kingdom destinations

Europe Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

Rest of World All other countries

Currency

Products on this site are listed in UK Pounds Sterling (GBP). Payments are accepted in Pounds Sterling as well as in Euros and in US Dollars, using the following payment methods:

If you require assistance in converting UK Pounds to your local currency, try this helpful Currency Converter.

Customer Support and Service

You may contact us using any of the methods listed on the contact page. Emails are checked regularly and we endeavour to reply as soon as we can.

Complaints

If you have a complaint with any products you have purchased through the site, or any aspect of the website, please address your complaint to us in writing at the address given on the contact page. All complaints will be dealt with fairly and in confidence. On receipt of your complaint we will send acknowledgement within 5 working days. We will endeavour to deal with any complaints as quickly as possible. This does not effect your statutory rights.

Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. Collins Clayton & Co. use the WorldPay payment system to ensure maximum security and peace of mind for our customers.

In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shopper are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

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